FAQ's

Paypal, Afterpay, Stripe, Credit Card

Contact Plum Petal at info@plumpetal.com.au to find out further details.

A personalised message can be included with your gift. Please include your message once you are in the cart and completed your order.

Contact us by clicking on the 'Chat With Us' button at the bottom right hand side of our website or at info@plumpetal.com.au

We use Sendle or Australia Post, shipping companies that provide a tracking number so that you can track your order.

All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:

Standard Shipping: 1 – 7 business days - AUSPOST & SENDLE
Express Shipping: 1-3 business days - AUSPOST
International Shipping: 10-25 days
**Estimated delivery time is based on location e.g. rural Western Australia may take 2-3 days longer than metro cities.
***International shipping can be affected by global events, natural disasters, mail strikes, and other unforeseen events.

For further details refer to our Shipping page

Your refund will be paid through the same payment method you used.

Go to Policies, Returns at the bottom of the website and read further details here or contact us at info@plumpetal.com.au to provide your reason for return, when the items is received your refund will be processed. Refunds and exchanges will only be provided within 14 days from purchase date.