We currently ship our products to the following supported destinations via our online store:
- New Zealand
- Hong Kong
- United States
- United Kingdom
If you don't reside in one of these locations we still might be able to help you out. Reach out via our Contact page and we can see what we can do.
All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:
- Standard Shipping: 1 – 7 business days - AUSPOST & SENDLE
- Express Shipping: 1-3 business days - AUSPOST
- International Shipping: 10-25 days
Order Processing & Delivery Times
Orders are dispatched daily and out cut off time for next day dispatch is 12am (midnight AEST). All orders are processed from our warehouse in Adelaide, SA, Australia. Please note, we currently cannot guarantee same day dispatch due to an increased volume of orders.
Once you order your new goodies you will firstly receive an order confirmation email and invoice to confirm your order has been received. Once your order has been processed, you will receive another email from us to confirm your jewels are on their way!
International orders are dispatched via Sendle and Australia Post International Standard Shipping.
Please note, you are responsible for any taxes, duties, VAT and/or customs fees that may be charged at point of entry to your country. If your shipping rates are not available at the checkout, please email us at firstname.lastname@example.org for a shipping quote (subject to shipping carrier restrictions).
We have chosen our delivery partners based on excellence and quality but there may be times when parcels are delayed due to unforeseen circumstances such as weather, natural disasters, transport complications and strikes. Plum Petal can not take responsibility for such delays out of our control. Our delivery timeframes do not take customs processing and clearance delays into account as these events are out of our control.
Terms & Conditions
If your order arrives damaged, please get in contact with email@example.com
In the case where a Return To Sender package has been received from the courier due to the customer not having collected the item, Plum Petal will be charged for the return to sender postage fee. If the customer pays for the package to be resent these charges will not be on charged. In the event that the package is not resent, the Return to Sender charge plus an admin fee may be deducted from the refund total.
International Leave Clear Instructions
It is best to always include clear, short delivery instructions when you order.
- Giving authority to leave if no one will be available to sign for the parcel and you have a safe place for your parcel to be left.
- Keeping delivery instructions under 40 characters.
Redelivery and parcel drop-off
If there are no instructions provided or there is no one at the delivery address to sign for the parcel, the courier driver is unable to complete the delivery. This means that they will need to re-deliver the parcel, or drop it off at a local collection point.
Keeping you in the loop
Once the parcel is picked up you’ll receive a delivery estimate for your parcel.
You can track each step of the journey via Sendle, it’s the 24/7 place to go to see how your parcel is travelling.
Your parcel has been delivered
Once the parcel makes it to its destination the delivery driver will follow the instructions on the parcel to complete the delivery. If they cannot get it delivered on the first try they will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a news agency) for the receiver to collect at their convenience.
If your parcel is not delivered within the estimated delivery time frame, don't worry you can contact Sendle and they will assist you.
When the parcel is scanned as delivered you will receive a notification by email.
We are unable to redirect orders once they have been dispatched, so please ensure to input the correct shipping address. The customer is responsible for further shipping charges should the order be returned due to insufficient shipping information.